Claims & Refunds

💼 Claims & Refunds – GearSnappy

At GearSnappy.com, your satisfaction is our top priority. If there’s any issue with your order, we’re committed to resolving it quickly, fairly, and hassle-free.

🛠 Types of Claims We Handle

📦 Damaged Items

If you receive a damaged product, please contact us immediately at info@gearsnappy.com with the following:

• Your order number

• Clear photos of the damaged item and outer packaging

• A brief description of the issue

🔄 Wrong Item Received

If you received the wrong product, email us within 48 hours of delivery:

• Your order number

• Photos of what you received

• Details of what you ordered vs. what was delivered

🚚 Missing Items

If something is missing from your delivery, notify us within 7 days:

• Your order number

• List of missing items

• Photo of what you did receive (if partial delivery)

⚠️ Defective Products

If your item has a manufacturing defect, contact us within 14 days:

• Your order number

• Clear images or video showing the defect

• A brief explanation of the issue

📩 Claim Process

Step 1: Email info@gearsnappy.com with all relevant documentation.
Step 2: We will review your claim within 2 business days.
Step 3: Depending on the situation, we may offer:

• ✅ Full refund

• 🔁 Replacement item

• 💸 Partial refund

• 🎟 Store credit

💰 Refund Policy

✅ Eligible Refunds

• Damaged or defective items

• Incorrect items received

• Orders canceled before shipping

• Returns approved under our Return Policy

⏱ Refund Timeline

• Refunds are issued within 5–7 business days after claim approval

• Funds are returned to the original payment method

• Your bank may take 3–10 extra business days to reflect the refund

💵 Refund Amounts

• Full refund for valid claims

• Shipping costs refunded if we’re at fault

• We cover return shipping in applicable cases

📋 What You’ll Need to Submit a Claim

To ensure smooth processing, please include:

• Your order number

• Clear photos or video evidence of the issue

• A short description

• Your contact details

🤝 Our Promise

• Response within 2 business days

• Tracking for any replacement items

• Clear communication at every stage

• Fair and transparent resolution for every valid claim

🚨 Special Cases

📦 Shipping Damage

If your parcel is visibly damaged on arrival:

• Take clear photos before opening

• Keep all packaging as evidence

• Contact us immediately

📬 Lost Packages

If the tracking shows “delivered” but you haven’t received the item:

• Check with neighbors or building staff

• Contact the courier for details

• If unresolved within 48 hours, contact us

📞 Need to File a Claim?

📧 Email: support@gearsnappy.com

📌 Important Notes

• Claims must be submitted within the specified timeframes

• All claims must include clear documentation

• We may request additional information as needed

• Fraudulent or abusive claims will be rejected

• This policy does not affect your statutory consumer rights under EU and Italian law