privacycookies

Information We Collect

1. Personal Information

We may collect the following when you interact with our website or place an order:

  • Contact Details: Full name, email, phone number, shipping/billing address

  • Account Info: Username, password, order history

  • Payment Info: Credit card or payment details (processed securely)

  • Communication Records: Customer service emails, messages, etc.

2. Technical Data

Automatically collected when you browse our site:

  • Device Info: IP address, browser type, OS

  • Usage Data: Pages viewed, clicks, session duration

  • Location Data: Estimated location based on IP

  • Cookies & Trackers: Preferences, login sessions, etc.

How We Use Your Information

Primary Purposes

  • Order Fulfillment: Process and ship your order

  • Account Services: Create, manage, and secure your account

  • Customer Support: Assist with inquiries and issues

  • Transaction Handling: Securely manage payments

  • Legal Compliance: Meet tax and regulatory obligations

Marketing & Analytics

  • Product Suggestions: Personalized recommendations

  • Marketing Communications: Emails, promotions (only with consent)

  • Site Performance: Analyze and improve website usability

  • Fraud Detection: Protect against unauthorized activity

Legal Basis (GDPR)

We process your personal data based on:

  • Contractual Necessity: To fulfill your orders

  • Legitimate Interest: Marketing, fraud prevention, analytics

  • Consent: For marketing and newsletter opt-ins

  • Legal Obligation: Regulatory or tax compliance

Data Sharing

With Trusted Partners

We may share your data with:

  • Payment Providers (e.g., Stripe, PayPal)

  • Shipping Carriers for order delivery

  • Email Platforms for transactional and promotional emails

  • Analytics Services like Google Analytics

  • Customer Support Tools (e.g., helpdesk platforms)

Legal Disclosures

We may share data to comply with:

  • Court orders, legal obligations

  • Requests from public authorities

  • Fraud or security investigations

Business Transfers

In the event of a company sale or merger, your data may be transferred to the new owner.

Data Security

  • SSL Encryption: All data sent between you and our site is encrypted

  • Secure Servers: Hosted in secure, GDPR-compliant data centers

  • Access Controls: Restricted access to authorized personnel only

  • Regular Audits: Ongoing security updates and reviews

  • PCI DSS Compliance for all payment processing

Data Retention

  • Customer Accounts: Active until you request deletion

  • Orders & Invoices: Retained for 7 years (legal/tax reasons)

  • Marketing Data: Retained until you unsubscribe or withdraw consent

  • Technical Data: Typically held for up to 2 years

Your GDPR Rights

You may request to:

  • Access your personal data

  • Rectify incorrect or outdated information

  • Delete your data (“Right to be Forgotten”)

  • Port your data to another service

  • Restrict or object to certain uses (e.g., marketing)

To exercise your rights:
📧 Email: support@gearsnappy.com
📌 Include your identity confirmation and specify your request
🕒 We respond within 30 days

Cookie Policy

What Are Cookies?

Cookies are small files stored on your browser to improve your browsing experience and enable site functionality.

Types of Cookies

Essential Cookies

  • Cart functionality

  • Login sessions

  • Secure checkout

  • Site navigation

Analytics Cookies

  • Google Analytics for traffic and behavior insights

  • Heatmaps to improve UX

  • Conversion tracking

Marketing Cookies

  • Personalized ads

  • Social media integration

  • Email campaign tracking

Preference Cookies

  • Language and currency settings

  • Theme and layout choices

Managing Cookies

  • Use our cookie consent banner to adjust settings

  • You can also manage cookies via your browser settings

International Data Transfers

If data is transferred outside the EEA (European Economic Area), we ensure:

  • Standard Contractual Clauses or

  • Adequacy Decisions or

  • Other appropriate safeguards

Children’s Privacy

Our services are not intended for children under 16.
We do not knowingly collect data from minors.
If you believe your child has submitted data, please contact us immediately.

Policy Updates

We may revise this policy from time to time.
Changes will be posted here and, if significant, notified via email.
Continued use of our services constitutes acceptance.