Frequently Asked Questions

📦⭐ Frequently Asked Questions (FAQ) – GearSnappy

Find quick answers to the most common questions about shopping at GearSnappy.com.
Still need help? Contact us at 📧 [email protected]

🛒 Ordering & Payment

How do I place an order on GearSnappy?

  1. Browse our product range and choose your item

  2. Click “Add to Cart”

  3. Review your cart and click Checkout

  4. Fill in your shipping and payment details

  5. Submit your order – you’ll get a confirmation email instantly

What payment methods do you accept?

  • 💳 Debit/Credit Cards: Visa, MasterCard, American Express, Maestro

  • 💼 Wallets: PayPal, Google Pay, Apple Pay

  • 💶 SEPA Bank Transfers (for EU customers)

  • 💵 Cash on Delivery (Italy – select regions)

  • 🧾 Buy Now, Pay Later: Klarna, Scalapay (subject to availability)

Is my online payment secure?

Absolutely. GearSnappy uses:

  • 🔒 SSL encryption for secure browsing

  • ✅ PCI-compliant payment gateways

  • 🛡️ Advanced fraud detection systems

We never store full card details.

Can I cancel or modify my order?

  • Before Shipping: Contact us immediately with your order number

  • After Shipping: We cannot make changes. You can request a return after receiving the item

Why was my payment declined?

  • Incorrect card info or expired card

  • Bank declined the transaction

  • Insufficient balance or restrictions on international payments

Try another method or contact your bank.

🚚 Shipping & Delivery

How long does delivery take?

RegionProcessingShipping Time
Italy & EU1–2 days2–5 business days
Express (Italy)1 day1–2 business days
International1–2 days5–15 business days

How can I track my order?

Once shipped, we’ll email you:

  • Your tracking number

  • Courier name

  • A clickable tracking link

Do you ship internationally?

Yes, we ship across Europe and globally.
📦 Customs fees or import duties may apply based on your country.

What if I’m not home during delivery?

  • Couriers may reattempt delivery

  • Packages may be held at a local pick-up point

  • You’ll be notified via email or SMS

My order says “delivered” but I haven’t received it.

  • Check with neighbors or building staff

  • Look for proof-of-delivery or photos

  • If still missing, contact us within 48 hours

🔄 Returns & Exchanges

Can I return my order?

Yes, within 30 days of delivery. Items must be:

  • Unused and in original condition

  • In original packaging with all tags/labels

How do I initiate a return?

Email us at 📧 [email protected] with:

  • Your order number

  • Reason for return

  • Clear images (if item is damaged)

We’ll respond with return instructions.

Who pays for return shipping?

  • If it’s our mistake (e.g., wrong or defective item): We pay

  • Change of mind: You cover return shipping

When will I get my refund?

  • Within 5–7 business days after we receive and inspect your return

  • Your bank may take another 3–10 days to reflect the refund

Do you allow exchanges?

No direct exchanges. Please return your item and place a new order.

📦 Products & Stock

Are your product photos accurate?

Yes, but colors may appear slightly different due to screen settings.
We provide detailed descriptions and specifications for clarity.

Are your products authentic?

100%. All items are sourced from official distributors or certified partners.

Do you restock sold-out items?

Sometimes. Sign up for restock alerts or contact us to inquire about availability.

Do you offer bulk discounts or B2B deals?

Yes. For wholesale or business purchases, email us at 📧 [email protected]

👤 Account & Support

Do I need to create an account to order?

No, but having an account lets you:

  • Track orders

  • Save products

  • Access special promotions

How do I reset my password?

Click “Forgot Password” on the login page. Enter your email and follow the reset instructions.

How do I update my account info?

Log in and go to Account Settings to update:

  • Shipping address

  • Contact details

  • Payment preferences

The website isn’t working properly. What can I do?

Try the following:

  • Refresh the page

  • Clear your browser’s cache

  • Disable browser extensions

  • Use a different browser or device

📞 Customer Support

How can I contact support?